Returns, Refunds & Exchanges

Returns and Refunds

Sale Items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Allergies/Skin Reactions, Dislikes, Colour/Fragrance Variations: No exchange or return can be processed in case of allergies, skin reactions, dislikes of fragrance, or colour variations. We recommend checking the product descriptions and ingredients carefully before making a purchase.

Time Frame: Our returns policy lasts 14 days from the date of purchase. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items: Certain product types are not returnable and refundable. Specifically, all products in our accessories collection, shampoo bars, and our collagen facial oil cannot be returned or refunded.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will guide you through the process of returning the item and provide a resolution.

To initiate a return, please we require your order number, which can be found on your invoice. Please get in touch with us info@replenhair.com. Please be aware that original shipping costs are non-refundable. Additionally, we do not cover handling charges or the costs associated with return shipping.

After we receive and inspect your return, we will send you an email to confirm its receipt. Subsequently, you will be notified regarding the approval or rejection of your refund. If your return is approved, we will process your refund, and a credit will be automatically applied to your credit card or original method of payment within 7 days

At Replenhair, we are dedicated to ensuring that our customers receive their orders promptly and to their satisfaction. We recognize that unforeseen circumstances may occasionally result in issues with the delivery process. In instances where products were not included in the original packaging or you haven't received your items, we take immediate action to resolve the situation by dispatching a replacement product to you.

Please be aware that once a replacement product has been dispatched and is on its way to you, we are unable to issue a refund for the order. This policy is designed to prevent misuse of the system and ensure fair and consistent practices for all our valued customers

Can I change my delivery address?

If you have already placed an order with us and need to change the address for delivery, please do this within 24 hours of placing the order. You can do this by contacting us at info@replenhair.com In some instances your parcel may already be dispatched so we advise you contact us immediately if you realise a need to change the address.

How do I track my order?

Once we have dispatched your order, you will receive an email confirming your order. You can only track your order if you selected that option at checkout.

What are the delivery times?

We offer First Class delivery and standard delivery for all addresses in the UK. First Class delivery is 1-2 days and standard takes 3- 5 business days. These, however, are guidelines and in rare cases may take longer than this. Please note the delivery time does not include our processing time.

We also ship internationally. The price of shipping depends on the weight of the parcel and will be calculated at checkout.

I haven’t received my order

We apologise if you have not received your item. We want to resolve this as quickly as possible for you. If you have not received your items within 10 days of placing your order, please contact us at info@replenhair.com

The tracking says my order was delivered but I haven’t received it

If the tracking confirms that the item has been delivered but you have not received your products, please contact the delivery company directly in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered. Please let us know if there has been an issue and we will do our very best to assist you but we will not be able to resend or refund anything until an investigation has been completed by the delivery company.

 

Faulty or Damaged goods

We sincerely apologize if you have received a faulty or damaged item. We can only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@replenhair.com, and we will provide guidance on how to return your item.

Late or missing refunds

Check your bank account: Ensure you have thoroughly reviewed your bank account.

Contact your credit card company: Refunds may take some time to be officially posted, so reach out to your credit card company for verification.

Contact your bank: Processing times may vary, and there could be delays before a refund is posted, so it's advisable to get in touch with your bank.

Postage

To return your product, send us an email at info@replenhair.com and we will advise you of how to return your item to us.

You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund.

Depending on where you live the time it may take for your exchanged product to reach you may vary.

If you are posting an item over £75, you should consider using a trackable delivery method. We don’t guarantee that we will receive your returned item.

Subscription Service

To maintain the integrity of our subscription service and to prevent misuse, including taking advantage of subscription discounts, we have implemented the following policy:

1. Discount Abuse Prevention: Customers who utilize subscription discounts are required to maintain their subscription for a minimum of 3 months to be eligible for a refund. If the subscription is canceled or refunded before this period, the discount value and admin fees will be deducted from the refund amount.

2. Refund Limitations: Customers are allowed one refund per subscription period. Additional refund requests may be evaluated on a case-by-case basis and could be denied if deemed as abuse of the policy.

3. Suspension of Subscription: We reserve the right to suspend or terminate the subscription of customers who repeatedly request refunds, return items after utilizing discounts, or otherwise misuse the service.